Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email info@truenorthmotorcompany.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to: True North Motor Company Returns Department Tracking # 518 North 100 East Lehi, UT 84043
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

Some of our items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Unworn clothing items in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you are responsible to pay return shipping on new item.